We want our users to always be aware of any information we collect and how we use it. We do not capture or store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details through contact/feedback forms or by joining our mailing list.
Registration is not required to enter our site although a valid username and password is required to download support files and documentation from the Customer Portal.
If you have any questions about this policy, please contact us on the address below.
Collection, Use and Retention of Personally Identifiable Information (PII)
We may collect PII via this website when it is provided to us by using one of our contact/feedback forms or by joining our mailing list. The PII we collect may include name, address, phone number, email address, or any other information provided to us.
We use the PII collected via this website for business purposes only, such as marketing, responding to enquiries or customer support requests, and in the course of providing services to customers.
We may retain the PII collected via the website indefinitely, unless otherwise specified, or until we delete the PII pursuant to a request from the subject of the PII.
Collection, Use and Retention of NON-PII
We collect non-PII on our website using cookies (see below) for the operation of the site (e.g. managing user sessions), including analysing site usage, detecting and preventing malicious behaviour on the site, search engine optimisation (SEO) and improving the content and organisation of the site.
We will not rent, share, or sell to third parties any PII we collect.
We may disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities.
The information collected will never be shared with other organisations for commercial or marketing purposes.
We will provide reasonable opportunity for individuals to access, update, or delete PII about them that we have in our possession.
We will not use PII provided to us for purposes incompatible with the purpose for which it was provided without obtaining authorization from the subject of the information.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Google Analytics Cookies
You can disable cookies through your browser settings, please refer to your browsers help and support for further information on this.
Subscribing to Our Mailing List
We operate a double opt-in system to ensure subscribers are genuine. This process includes an extra confirmation step that verifies each subscribers email address.
The double opt-in process includes two steps. In step 1, we request you fill out the mailing list signup form. In step 2, you'll receive a confirmation email and are required to click a link to verify the email address registered; which is then, in turn, added to our mailing list.
The confirmation email contains a unique URL that you must click before we can add you to our system as a subscribed contact.
To unsubscribe and remove yourself from our mailing list, at the bottom of each email you can update your preferences or unsubscribe from the list or contact us directly to have us remove your subscription.
We are committed to ensuring that your data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Changes to Policy
We are committed to resolving disputes within 48 hours.
Telephone: +44 (0)1633 811 870